Shipping and Returns
I hope you will be delighted with your KIKI Jewellery, however, please contact me immediately if you have any issues or concerns with your piece.
As per distance selling regulations, I accept returns on any item of jewellery that was an in-stock item, within 14 days of delivery. You must contact me to arrange a return within 48 hours of receipt.
As above, I cannot accept any returns on bespoke, made to order, personalised items or earrings (for hygiene reasons), so I ask for your particular care and attention when ordering these pieces.
Everything at KKJ is handmade to order, so please allow 2-3 weeks for delivery of your items. You will be informed by email when your order has dispatched.
Feel free to contact me if you've got a bit of a deadline - I always try to keep some slots open for rush orders!
Please be aware that bespoke, or custom, orders may take slightly longer than 2-3 weeks, but you will be kept informed at every stage and given an approximate timeline when placing your order.
Your jewellery will be dispatched using Royal Mail Recorded First Class service: 1-2 days (for Orders Under £60) and Royal Mail Special Delivery, guaranteed next day (for orders over £60).
As all orders are sent via Royal Mail your parcel will require a signature on arrival.
We are happy to ship internationally. Just contact me before placing your order and we will generate a shipping quotation.