Shipping and Returns


RETURNS

I hope you will be delighted with your KIKI Jewellery, however, please contact me immediately if you have any issues or concerns with your piece.

As per distance selling regulations, I accept returns on any item of jewellery that was an in-stock item, within 14 days of delivery. You must contact me to arrange a return within 48 hours of receipt.

As above, I cannot accept any returns on bespoke, made to order, personalised items or earrings (for hygiene reasons), so I ask for your particular care and attention when ordering these pieces. 

DELIVERY TIMES

Everything at KKJ is handmade to order, so please allow 2-3 weeks for delivery of your items. You will be informed by email when your order has dispatched.

Feel free to contact me if you've got a bit of a deadline - I always try to keep some slots open for rush orders!

BESPOKE ORDERS

Please be aware that bespoke, or custom, orders may take slightly longer than 2-3 weeks, but you will be kept informed at every stage and given an approximate timeline when placing your order.  

UK ORDERS

Your jewellery will be dispatched using Royal Mail Recorded First Class service: 1-2 days (for Orders Under £60) and Royal Mail Special Delivery, guaranteed next day (for orders over £60).

As all orders are sent via Royal Mail your parcel will require a signature on arrival.

INTERNATIONAL ORDERS

We are happy to ship internationally. Just contact me before placing your order and we will generate a shipping quotation.